Refund Policy

1. Scope of This Policy

This Refund Policy applies only to subscription fees paid to Linki for access to paid platform features, such as Linki Pro. It does not apply to products sold by independent sellers through Linki storefronts.

2. Seller Subscription Refunds

If you are not satisfied with a paid Linki subscription, you may request a refund within 14 days of your first payment for that subscription. Refunds are reviewed based on account activity, payment history, and applicable law.

Renewal payments are generally non-refundable once a new billing period has started, except where required by law or where the charge was duplicate, accidental, or caused by a billing error.

3. Cancellations

You may cancel a paid subscription at any time. After cancellation, you will keep access to paid features until the end of the current billing period, unless a refund is issued and the paid subscription is ended earlier.

Canceling a subscription prevents future renewal charges. It does not automatically refund fees already paid for the current billing period.

4. Buyer Purchases From Sellers

Linki helps sellers create storefronts and receive orders, but Linki does not process buyer payments, hold funds, ship products, or act as the seller of listed products. Refunds, returns, exchanges, delivery issues, and product disputes for buyer purchases are handled directly by the seller from whom the buyer ordered.

5. How to Request a Refund

To request a refund for a Linki subscription fee, contact us at support@linki.shop with the email address connected to your Linki account, the payment date, and a short explanation of the issue.

6. Processing Time

Approved refunds are returned to the original payment method when possible. Processing times depend on the payment provider and the customer's bank or card issuer.

7. Changes to This Policy

We may update this Refund Policy from time to time. The “Last updated” date at the top indicates when the policy was last revised.